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Wednesday, April 13, 2011

Facebook metrics: 5 areas PR pros should measure

Ragan's PR Daily posted a great article about Facebook metrics we had to share. Great read for all professionals using Facebook to communicate on behalf of a company.

Facebook metrics: 5 areas PR pros should measure

If you work in the digital arena, you’ve most likely taken a look at Facebook Insights.

Many people manage online communities and need to track metrics and report to management on who and how many people are using a particular site.

Facebook doesn’t offer the most comprehensive suite of data, so some people have installed Google Analytics for more in-depth information.

But Insights can ably serve most brands, providing basic data that can tell you a lot about how you’re faring on the platform.

My question is this: Are people just reporting “likes” and basic interactions? Or, are they really diving into the Insights data, grabbing the right data and translating that into usable intelligence for the brand?

Here are five key metrics I’ve found useful. They will tell you how you can take that basic data and make it work for your organization’s online marketing efforts.

1. Tab Views. Just like reviewing Google Analytics on your blog, one of the first things you should know is where people are going on your site. Which tabs are fans viewing? On Insight, “Tab Views” is where you find out.

What to do with the data: I had a client who used Insights to learn that a decent number of folks were visiting his site’s Discussions tab. Only one problem: There was no content on the tab. This data alerted us to a missed opportunity. We came up with a strategy that will help us improve engagement with “fans” and ultimately help my client achieve its goals online.

2. External referrals. What are your biggest referral sources online? For most, this will probably be either your website or Twitter. Other sites will work their way into the mix, too. Why are those sites popping up? It’s your job to figure that out.

What to do with the data: This one depends on your goals. If you’re trying to drive people to your Facebook page from other channels, this is a great metric to check what’s working and what’s not.

If Facebook traffic isn’t necessarily one of your top goals, it’s still worth running down those obscure websites that drive people to your page.

Maybe it’s a site that picked up a blog post your CEO wrote a while back (maybe there’s a strategy there). Maybe it’s a single tweet someone with huge influence in your industry made a week ago. Whatever the case, it pays to investigate—remember, the more informed you are with rich data points, the more effective your decision-making will become. 

To read more if this article, visit Ragan's original article here: http://www.prdaily.com/Main/Articles/7886.aspx

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